RMA Policy

SALES


Wholesale Account


Hyperkin takes pride in always striving to build business relationships and is happy to work with retail partners of any size. In order to place an order with Hyperkin, you must first create a Wholesale Account. There are several methods in which you can create a Wholesale Account:





Declines/Call for Payment
If credit card funds are not available at the time the product is ready to ship, we will notify you to secure payment. We will hold product for only 7 business days from our first notification. If we have not heard from you within 7 days, we will return product to stock.



SHIPPING POLICY


Domestic Shipping
Orders are FOB Hyperkin, Pomona, CA, USA. We ship UPS Ground or FedEx Ground unless another carrier is requested. Palletized orders will ship trucking company, or UPS 100 lb weight, whichever is least expensive. USPS is unavailable as an option for domestic customers.
Hyperkin does offer Express shipping services to our retailers. But keep in mind that this increases our retailer's shipping cost significantly, doubling and often times quadrupling your shipping cost. DO NOT select shipping options like UPS 2nd Day or UPS Next Day services unless you are aware of these cost. Rates can be found on www.UPS.com.


International Shipping (Outside of the US)
Shipping and/or Handling fees for International Buyers do not include tax, customs or brokerage fees. Recipients will be responsible for any applicable fees at the time of delivery. Please contact us at (909) 397-8788 directly for more information.


Excuse of Performance
Hyperkin will not be liable for delays in performance or for non-performance due to: (1) unforeseen circumstances or causes beyond Hyperkin's reasonable control; (2) acts of God, acts of buyer, acts of civil or military authority, priorities, fires, strikes, floods, weather, -sabotage, epidemics, quarantine restrictions, war, civil disturbances, riot, delays in transportation or car shortages; (3) Hyperkin's inability to obtain labor, materials, components, or manufacturing facilities; or (4) any other commercial impracticability. Deliveries or other performance may be suspended for an appropriate period of time or canceled by Hyperkin upon notice to buyer in the event of any of the foregoing, but the balance of the agreement shall otherwise remain unaffected as a restriction of the foregoing. If Hyperkin determines that its ability to supply the total demand for the goods, or to obtain material used directly or indirectly in the manufacture of the goods, is hindered, limited or made impracticable due to causes set forth above, Hyperkin may allocate its available supply of the goods or such material (without obligation to acquire other supplies of any such goods or material) among its customers on such basis as Hyperkin determines to be equitable without liability for any failure of performance which may result there from.


End Consumer Damages
We require that our Retailers handle their customer's damages. Hyperkin is not responsible for any damages that occur during the shipping from Retailers to their customers. We are not responsible for any damages that may occur while the end consumers are handling products
Overseas Damages
We ask Retailers that are shipping product out of the country to please verify that the items shipping are in good condition. If items are damaged while shipping overseas, please file a claim with your shipping company, as Hyperkin cannot be held responsible for overseas damages. Overseas retailers will not be able to claim damages through Hyperkin as items shipped "as is" and to the best of Hyperkin knowledge in "good" condition. Hyperkin should be notified immediately of physical damages to products, and a claim must be filed with the carrier.


Partial Shipment Damage/Lost Products/Missing Products
If you receive a shipment where there is one box that is visibly damaged in an entire shipment, please only refuse the 1 damaged box(es), not the entire shipment. The refusal of an entire shipment, for damage just to a portion of the shipment, will result in double shipping charges to the customer. Please contact our Customer Service to let them know that the box is being returned due to visible damages. Please also take pictures of the visible damage(s). If no visible damage was noted to the carrier upon receipt of the packages, this could delay or void the insurance on the shipment. DO NOT REFUSE DELIVERY. Refused packages will be subject to a return shipping fee assessed by UPS or FedEx.


P. O. Boxes
We do not ship to Post Office boxes.

RETURN & EXCHANGE POLICY



Returns & Exchanges
The Retailer will assume all responsibility of returns and exchanges of Hyperkin products for their customers, according to each retailer’s respective policies. The Retailer then would need to contact their respective Sales Representative to setup a return or exchange.


RMA Procedures

  1. Contact Hyperkin Customer Support, and a Return Merchandise Authorization (RMA) number will be issued to you, along with a RMA form.
  2. Fill out the RMA form, making sure to fill out all necessary fields of entry, and e-mail the RMA form to support@hyperkin.com, or fax the form to (909) 397-8781. Please provide a tracking number on the RMA form for the parcel(s) being sent to Hyperkin.
  3. Include another copy of the RMA form and place it inside of the parcel of items(s) that are going to be shipped for return. Write the RMA number issued outside of the parcel, making sure that the number is clearly visible. Parcels with illegible or no RMA number written on the parcel can and may be refused by our Receiving Department.
  4. The RMA will be processed within 5 to 12 business days from the date it has been received by the RMA department.

To return item(s), the sender will cover the shipping costs of the return. Once the return has been accepted, Hyperkin will either issue credit or send out replacement item(s) on the next order.


Items Eligible for Return


Items not permissible for return