RMA Policy (Consumers)


RETURN & EXCHANGE POLICY (Consumer)

 

 

1. What is your warranty policy?

Hyperkin provides a warranty for all “Hyperkin”-branded products for 1-year after registering the product through our warranty site: http://www.hyperkin.com/warranty. If there is no registration done for the product, product is ASSUMED warranty from date of purchase. No refunds can be issued for returns or discontinued items, otherwise items will be exchanged.

 

Returns for non-Hyperkin-branded products must be done through your retailer in which you have purchased it from. Please consult with your retailer for their policies for exchanges.

 

Our warranty does not extend outside of the United States, excluding Hawaii, Alaska, and Puerto Rico. Please consult with the retailer that you have purchased from for an exchange.

 

2. What are you RMA procedures?
Contact Hyperkin Customer Support at support@hyperkin.com for troubleshooting. If all troubleshooting is exhausted, provide a proof of purchase and your shipping location.

 

To return item(s), the sender will cover the shipping costs of the return. Items for the RMA must be received by our Receiving Department in order for an exchange to be issued. Once the return has been accepted, the exchanging items will be sent out to the shipping address provided in the email.

 

3. What are your items eligible/ineligible for return?

Please review this list under the Return & Exchange Policy (Retailers).

 

4. What is your return policy?

All sales documentation and receipts must be included with any returned product. If a customer wishes to redeem this warranty, customer must contact customer service at support@hyperkin.com to create a RMA ticket. Customer will be required to ship product to Hyperkin at customer’s expense. Any returned product that must be replaced and falls outside the limited warranty coverage will be subject to a charge of 50% of the product MSRP (Manufacturer’s Suggested Retail Price).

 

5. What are the acceptable proof of purchases?

 

***RMA processing is subjected to availability of the product(s) for exchanges. If product is unavailable/out of stock, the RMA processing will be placed on hold until the product(s) are restocked.